Returns & Refunds

30-day return window

You may request a return within 30 days after your order is delivered.

Return eligibility

To be eligible, an item must be unworn, unused, undamaged and returned with its original packaging, tags and accessories. Because body jewelry is worn close to the skin, pieces showing signs of wear or with removed hygiene seals or tags cannot be accepted.

Start a return

Use our Contact page and include your order number, the item you wish to return and the reason for the request. Wait for return instructions before sending anything back. Items returned without authorization may not be accepted.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs so we can review the issue and provide an appropriate resolution.

Non-returnable items

Worn or altered items, items damaged after delivery, and gift cards cannot be returned. Any item marked final sale at the time of purchase is also non-returnable, except where applicable law requires otherwise.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Exchanges

To obtain a different finish, request a return for the original item and place a new order after the return is approved.

Return shipping

Return instructions and responsibility for return-shipping costs will be confirmed before the item is sent back. If we confirm that an item arrived damaged, defective or incorrect, we will provide the appropriate next step.